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NCPPO Instant Claim Information
 

NCPPO's goal is to provide the best possible service to our contracted physicians. The IVR system allows convenient access to patient claim information in a secure environment - everyday from 5:00 a.m. to 12:00 a.m.

The IVR system is now able to accept Privacy ID Numbers. Below is the IVR Privacy ID Tutorial providing you with detailed instructions on how to enter Privacy ID Numbers with the IVR System.

IVR Privacy ID Tutorial (56k)


 
(IVR)
INTERACTIVE
VOICE RESPONSE
SYSTEM

NEW ROUTE
TO CLAIM
INFORMATION

St. Louis
1-314-989-6675

Toll-free
1-877-660-2472
 

The IVR system is your route to patient claim information. The IVR system is a secure environment. To protect the confidentiality of patient accounts, you and your staff are required to enter your Federal Tax ID number (TIN) and NPI or NCPPO provider number to use the IVR system.


Click here to access a printable version of the following in PDF format:

NCPPO Interactive Voice Response System (IVR) Desk Reference (133k)

 
NCPPO Interactive Voice Response System (IVR) Desk Reference
CALL
314-989-6675
or 1-877-660-2472
(toll-free)

  1. Enter your 9-digit tax identification number.
  2. Enter your NPI or unique 6-digit NCPPO provider number.
  3. Enter subscriber's Privacy ID or Social Security number.
  4. Select patient from list.
  5. Enter mm/dd/yy for date of service.
    (Must be within the last 9 months.)

Follow voice prompts to continue accessing this system.


TO SELECT
ANOTHER
SUBSCRIBER
  1. Enter 4.
  2. Enter subscriber's Privacy ID or Social Security number.
  3. Select patient from list.
  4. Enter mm/dd/yy for date of service.
    (Must be within the last 9 months.)

Follow voice prompts to continue accessing this system.


TO SELECT
ANOTHER TAX
IDENTIFICATION
NUMBER
  1. Enter 5.
  2. Enter the 9-digit tax identification number.
  3. Enter your NPI or unique 6-digit NCPPO provider number.
  4. Enter subscriber's Privacy ID or Social Security number.
  5. Select patient from list.
  6. Enter mm/dd/yy for date of service.
    (Must be within the last 9 months.)

Follow voice prompts to continue accessing this system.


CALL
314-989-6675
or 1-877-660-2472
(toll-free)
  1. Enter 6.
  2. Enter your NPI or unique 6-digit NCPPO provider number.
  3. Enter subscriber's Privacy ID or Social Security number.
  4. Select patient from list.
  5. Enter mm/dd/yy for date of service.
    (Must be within the last 9 months.)

Follow voice prompts to continue accessing this system.


 
General Information:
Call NCPPO Customer Service toll-free at 1-800-624-2356.

Technical Difficulties:
Call the NCPPO Information Technologies Help Desk at 314-989-6123 (St. Louis area) or 877-284-0101, ext. 6123 (toll-free).

 

 

If you do not already have this program, click to download the Adobe Acrobat Reader software which will allow you to view the various documents throughout the NCPPO web site.

Friday, November 21, 2008

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