The IVR system is now able to accept Privacy ID Numbers. Below is the IVR Privacy ID Tutorial providing you with detailed instructions on how to enter Privacy ID Numbers with the IVR System.

IVR Privacy ID Tutorial (56k)

The IVR system is your route to patient claim information. The IVR system is a secure environment. To protect the confidentiality of patient accounts, you and your staff are required to enter your Federal Tax ID number (TIN) and NPI or NCPPO provider number to use the IVR system.

Click here to access a printable version of the following in PDF format:

NCPPO Interactive Voice Response System (IVR) Desk Reference (133k)

1. Enter your 9-digit tax identification number.
2. Enter your NPI or unique 6-digit NCPPO provider number.
3. Enter subscriber's Privacy ID or Social Security number.
4. Select patient from list.
5. Enter mm/dd/yy for date of service.
   (Must be within the last 9 months.)

Follow voice prompts to continue accessing this system.

1. Enter 4.
2. Enter subscriber's Privacy ID or Social Security number.
3. Select patient from list.
4. Enter mm/dd/yy for date of service.
   (Must be within the last 9 months.)

Follow voice prompts to continue accessing this system.

1. Enter 5.
2. Enter the 9-digit tax identification number.
3. Enter your NPI or unique 6-digit NCPPO provider number.
4. Enter subscriber's Privacy ID or Social Security number.
5. Select patient from list.
6. Enter mm/dd/yy for date of service.
   (Must be within the last 9 months.)

Follow voice prompts to continue accessing this system.

1. Enter 6.
2. Enter your NPI or unique 6-digit NCPPO provider number.
3. Enter subscriber's Privacy ID or Social Security number.
4. Select patient from list.
5. Enter mm/dd/yy for date of service.
   (Must be within the last 9 months.)

Follow voice prompts to continue accessing this system.