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MedCall is a telephone hotline staffed 24/7 by registered nurses. It is also a 300+ topic audio library and an online resource that provides health information. MedCall empowers participants to make better health care choices by providing access to self care, health promotion and consumer education resources.

When patients are actively involved in managing their health, the benefits are significant – expedited access to appropriate care, reduction of inappropriate care, increased patient satisfaction and lower costs.

Health Information Hotline. This toll-free 24-hour health information phone line provides enrollees confidential access to answers pertaining to their health care questions. MedCall nurse counselors staff the hotline and can help enrollees learn about specific ailments or diseases, treatment options, prescription drugs (and any possible side effects) and nutrition. MedCall nurses may also provide call-back services to check on a participant’s well-being and/or recommend further action if necessary.

Health Care Audio Library. MedCall also offers an audio library of recorded information. The library includes more than 300 taped messages concerning illnesses, treatment plans, prescription drugs, medical tests and procedures. The three- to five-minute messages are continually updated, with new topics added often. The audio library is easy to access and features a direct transfer to the Health Information Hotline and a registered nurse if desired.