Administrative Accountability

The NCPPO and HealthLink network program supports your health plan?s benefit administration through maximum use of technology throughout our organization. We offer fast, efficient electronic claim repricing, eligibility management, a state-of-the-art customer service response system, a provider portal and a fully interactive website.

Account Management Services
NCPPO and HealthLink account managers serve as liaison between NCPPO and HealthLink and contracted clients. They are responsible for the timely resolution of day-to-day service issues. Account managers also make on-site service visits and compile present management reports.

Management Reporting
Timely reporting tracks membership, health care services, claims accuracy, payments and utilization.



Accountability - Measuring Quality
Streamlined Processes = Higher Efficiency, Faster Turnaround and Improved Accuracy

National Capital Preferred Provider Organization, Inc. ("NCPPO") is a Maryland corporation. HealthLink®, Inc., is an Illinois corporation. Both are organizers of independently contracted provider networks, which are made available by contract to a variety of payors of health benefits, including insurers, third party administrators or employers. Neither has control nor right of control over the professional, medical judgment of contracted providers, nor are they liable for any acts or failures to act, by contracted providers. Neither is an insurance company and neither has liability for benefits under benefit plans offered or administered by payors. HealthLink® is a registered trademark of HealthLink, Inc. Both companies are subsidiaries of WellPoint, Inc.