| Customer Call Center | Open 8:30 A.M. - 6:30 P.M. Weekdays Toll Free: 1-800-272-5911 FAX: 314-925-6301 |
| Payor Relations |
1-877-284-0101, extension 6132 |
| Claims | HealthLink, Inc. P.O. Box 419104 St. Louis, MO 63141 PAYOR FAX: 1-314-925-6632 Claim adjustments or problem claims only; misdirected claims will be rejected and returned to the provider for resubmission. |
| Paper Eligibility | Send to: Eligibility Department HealthLink, Inc. 1831 Chestnut Street St. Louis, MO 63103 FAX PPO: 1-314-925-6625 FAX HMO: 1-314-925-6201 |
| Eligibility by E-mail | Send to our IT Department at: eligibility@healthlink.com |
| EDI Help Desk | edi-ops@healthlink.com 1-314-925-6123 Toll Free 1-877-284-0101; ext. 6123 |
|
Group Notifications (New Groups and Terminations) |
Send to: Enrollment HealthLink, Inc. 1831 Chestnut Street St. Louis, MO 63103 FAX: 1-314-925-6162 E-mail: group@healthlink.com |
| Medical Management | Toll Free: 1-877-284-0102, option #1 |
| FAX: 1-800-510-2162 | |
| For information about Query Access, Eligibility Specifications, EDI Capabilities, Provider Updates or other carrier specific issues, call Payor Relations at 1-877-284-0101, extension 6132 or 1-314-925-6132. | |
National Capital Preferred Provider Organization, Inc. ("NCPPO") is a Maryland corporation. HealthLink®, Inc., is an Illinois corporation. Both are organizers of independently contracted provider networks, which are made available by contract to a variety of payors of health benefits, including insurers, third party administrators or employers. Neither has control nor right of control over the professional, medical judgment of contracted providers, nor are they liable for any acts or failures to act, by contracted providers. Neither is an insurance company and neither has liability for benefits under benefit plans offered or administered by payors. HealthLink® is a registered trademark of HealthLink, Inc. Both companies are subsidiaries of WellPoint, Inc.